btw777's Privacy Policy

1 What Information Is Collected

We collect various types of information when you register and use services on btw777. This information falls into two main categories:

1.1 Information Provided Directly

When you create an account, make a deposit, or contact the support team, the following information is collected directly from you:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• Mobile wallet details (bKash, Nagad, Rocket or Upay account number)
• Government-issued identity document details required for identity verification (such as a National ID card)
• Support requests and contact messages

1.2 Automatically Collected Information

When you use the btw777 platform, certain information is automatically collected through technical means:

• IP address and device type
• Browser type and version
• Time and duration of access to the platform
• Which pages were visited and for how long
• Transaction history and gaming activity
• Information obtained from cookies and similar tracking technologies

2 Purpose of Using Information

Collected information is used only for specific and lawful purposes. btw777 never transfers your information to third parties unnecessarily.

2.1 Primary Uses

• Account creation, verification and management
• Processing deposits and withdrawals (via bKash, Nagad, Rocket and Upay)
• Providing bonuses, cashback and VIP benefits
• Managing 24/7 live chat and email support
• Preventing fraud and ensuring security
• Meeting legal and regulatory obligations

2.2 Service Improvement

• Improving platform performance and user experience
• Sending relevant offers and promotional information (if you have given consent)
• Identifying and resolving technical issues
• Analysing usage patterns to customise services

3 Information Storage and Security

Protecting your personal information is one of btw777's top priorities. We have put in place industry-standard technical and organisational measures to prevent unauthorised access, alteration or disclosure.

3.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Secure server infrastructure and regular security audits
• Two-factor authentication (OTP-based login verification)
• Automated detection of suspicious activity

3.2 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, some information may need to be kept for a defined period due to legal obligations. No information is retained beyond what is necessary.

4 Sharing Information with Third Parties

btw777 does not sell or rent your personal information. However, limited information may be shared with third parties in certain specific circumstances necessary for operating the service:

4.1 Approved Third Parties

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket and Upay is provided to the relevant payment institutions.
• Game Providers: Limited session data is sent to platforms from studios such as Evolution, Pragmatic Play, and PG Soft to enable gameplay.
• Security & Fraud Prevention Services: Necessary information is shared with specialist firms for identity verification and fraud detection.
• Legal Authorities: Information may be disclosed to the relevant authorities in response to valid legal orders or court directives.

4.2 Third-Party Obligations

All third parties contracted with us operate under strict confidentiality agreements. They may use data only for the specified purpose and may not use it for any other reason or transfer it further.

5 Cookies & Tracking Technologies

btw777 uses cookies and similar technologies on its platform. These are small files stored in your browser that help improve the quality of the service.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Used to monitor platform statistics and usage patterns.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, this may limit some platform functionality. There is an option to disable all cookies except essential ones.

6 User Rights

Every user registered with btw777 has the following rights regarding their own data. To exercise these rights, contact our support team.

6.1 Access & Correction

• The right to view any information stored in your account
• The right to request correction of inaccurate or incomplete information
• The ability to view your transaction history and gaming activity records

6.2 Deletion Requests

You may request deletion of your personal data at any time. However, some data may need to be retained due to legal obligations or ongoing dispute resolution. Each request is processed as promptly as possible.

6.3 Withdrawing Marketing Consent

If you no longer wish to receive promotional emails or notifications, you may withdraw your consent at any time. Essential communications related to the core service will continue.

7 Responsible Gaming & Data Protection

btw777 also uses user data as a tool for responsible gaming. By analysing your gaming activity data, we can identify potentially problematic behaviour and provide assistance where needed.

Our Responsible Gaming section contains detailed information on setting deposit and spending limits, taking temporary breaks, and self-exclusion. When you use these features, the relevant data is retained for as long as necessary.

We carefully use the data collected for age verification to prevent those under 21 from accessing gaming services. This is part of our commitment to maintaining a safe environment.

8 Policy Changes & Updates

btw777 reserves the right to update this privacy policy as needed. If any significant changes are made, users will be notified in advance via their registered email or mobile number.

After each update, the "Last Updated" date at the top of the page will change. Continued use of the platform after a policy change will be considered as your acceptance of the new policy.

If you have any questions about this policy, you can find answers to common questions in our FAQ section or contact the support team directly.

9 International Data Transfers

Your data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that adequate safeguards are in place at every stage of the data transfer.

For international data transfers, applicable data protection laws of the relevant country and our contractual obligations are followed. Appropriate contractual protections are established before data is sent to a third country.

10 Protection of Children's & Minors' Data

btw777's services are intended solely for users aged 21 and above. We do not intentionally collect any data from minors.

If it becomes known that a minor has registered on our platform, the relevant account will be closed immediately and all collected data will be deleted. Parents or legal guardians may inform the support team in such cases.